Will my patients know they are talking to an AI?

No, not by default. Aria presents as the clinic virtual receptionist. If a patient asks directly, she says she is the clinic virtual receptionist and offers to take a message or connect them to the team.

Which booking systems do you integrate with?

We support 15+ systems globally including Cliniko, Pabau, Curve Dental, Open Dental, Dentally, and Phorest. If your system is not on that list, tell us during your audit.

How long does setup take?

Typically 10 to 15 working days from the signed agreement. That includes the discovery session, building and training the agent on your clinic data, integration testing, and a review call before go-live.

Can I cancel the monthly retainer?

Yes, with 30 days notice. No penalty, no lock-in. Annual contracts receive a 15% discount.

Privacy policy

Last updated: 26 May 2026

Recepticall is a trading name operated as a sole trader in the United Kingdom. This policy explains what personal data we collect, why we collect it, how long we keep it, and what your rights are.

If you have questions about anything in this policy, email us at hello@recepticall.com.

Who we are

Recepticall provides AI receptionist services to aesthetic clinics and dental practices. We are based in the United Kingdom and operate under UK GDPR and the Data Protection Act 2018.

Data we collect and why

Website visitors

When you visit recepticall.com, we collect anonymised analytics data including pages visited, time on page, and general geographic region. We use a privacy-first analytics platform that does not use cookies, does not track individuals across sessions, and is fully GDPR-compliant. No personal data is collected from visitors who browse the site without filling in a form or making a booking.

Discovery call bookings

When you book a discovery call via the booking widget on our site, we collect your name, email address, and the date and time of your booking. We use this to prepare for your call and to send you a confirmation email. This data is stored in our client management system. The booking platform processes the request on our behalf as a data processor.

Payments

Payments are processed by a PCI-DSS compliant payment provider. We do not store your card details. When a payment is made, we receive confirmation of the amount paid and the email address associated with the transaction. This is stored in our client management system to maintain your client record.

AI receptionist calls

If your clinic uses Recepticall's AI receptionist service, inbound calls are handled by our voice agent platform and processed by our infrastructure provider on our behalf. Call transcripts and outcome data are logged to our secure call database for operational and quality purposes. Callers are not individually identified unless they provide their name and contact details during the call as part of a booking request.

Call data is retained for 12 months and then permanently deleted. We do not sell call data to any third party.

Email communications

If you contact us at hello@recepticall.com, we retain your email address and the content of your message in order to respond and maintain a record of our correspondence. Transactional notification emails are sent via our email delivery provider acting as a data processor.

Legal basis for processing

We process personal data on the following legal bases under UK GDPR:

Contract — processing necessary to deliver services you have paid for or are procuring.
Legitimate interests — anonymised analytics to improve the website, and operational call logging to maintain service quality.
Consent — marketing emails, if you have opted in to receive them.

Our data processors

We use the following categories of third-party services that process personal data on our behalf. Each operates under a data processing agreement and is bound by their own privacy and security obligations.

Appointment booking platform — manages discovery call scheduling and sends booking confirmations
Payment processor — handles all card payments and subscriptions securely
Client management system — stores client records and pipeline information
Voice agent platform — powers the AI receptionist and processes inbound call audio
Email delivery provider — sends transactional notification emails
Website and infrastructure host — hosts the website, DNS, and serverless functions
Analytics platform — provides anonymised, cookie-free website analytics

If you wish to know the specific provider in any category, email hello@recepticall.com. We will provide the information within 30 days as part of a subject access request.

Data retention

Discovery call bookings: 24 months from the date of the call
Client records: 6 years from the end of the client relationship, in line with UK accounting requirements
Call logs: 12 months from the date of the call
Email correspondence: 24 months from the last communication
Payment records: 7 years, required by HMRC

Your rights

Under UK GDPR you have the right to access, correct, delete, or port your personal data, and to object to or restrict its processing. To exercise any of these rights, email hello@recepticall.com. We will respond within 30 days.

If you are not satisfied with our response, you may complain to the Information Commissioner's Office at ico.org.uk.

Cookies

Recepticall does not use cookies for tracking or advertising. Our analytics provider collects no personal data and uses no cookies. No cookie consent banner is required on this site.

Changes to this policy

If we make material changes, we will update the date at the top of this page. We will notify you by email only if changes significantly affect your rights.

Contact

Recepticall
United Kingdom
hello@recepticall.com